Returns & Replacements

  • All returns/replacements require a Return Merchandise Authorization number (RMA) to ensure a proper and expedient return/replacement or refund. Please contact our customer support department to request an RMA# at contactus@47-zone.com

  • You may return / exchange any unopened products in new condition up to 30 days after you receive them; we do not pay for return shipping. After we receive the return, if product is in resalable condition, a refund of the product's selling price will be issued, less a 20% restocking fee. If an item has been modified in any way the return may be denied / refused by our RMA department. Any modification or damage must be reported before returning an item.

  • All return and initial shipping and handling fees of all orders are non-refundable.

  • No returns will be accepted if requested after 30 days, beginning on the date of delivery.

  • If we made a mistake by shipping the wrong item/quantity, we are responsible for return shipping, and sending you the correct item/quantity, or a refund including shipping/handling.

  • Before any returns or exchanges, please contact our customer service representatives via Contact Us, or via phone at 909-334-1480, please include / be ready with the item number, order number, specific description of damage/problem and clear explanation of your reason. If we authorized the return, the customer will get an email with instructions for returning the item. (emails will be replied to within 2 business days). If request is sent in over the weekend it will be addressed the following week.

  • If an item is returned with damaged packaging, missing parts or is otherwise in a condition where it cannot be resold immediately, a 20-50% restocking fee may be charged. If the item is returned in an unsellable / unrepairable condition we reserve the right to deny the return.

  • We reserve the right to deny / refuse the return of damaged items. Whether that damage is the result of poor packaging, damage incurred through mishandling by the shipping carrier, or damage through improper use or installation of the product. If a returned item is rejected because of shipping damage, it is the customers’ responsibility to file a claim with the shipping carrier for a refund of the return shipping cost and any restitution for the damaged item. Please see the shipping carriers’ terms for more details on how to file a claim. This applies to items received in good condition that are then returned for a reason other than arriving damaged to you.

  • If returning an item for an exchange the buyer is responsible for the return shipping costs and the cost of shipping the new package.

  • If a package is returned to us due to an incorrect address being provided for the order a restocking fee will be applied to the refund of the order and the original shipping fees paid will not be refunded.